Khushboo Resort Home Stay In Mudhipar

Introduction

At our resort, we strive to provide exceptional service and ensure our guests have a memorable and enjoyable experience. We understand that circumstances may arise where a refund is necessary, and we have established a clear and transparent refund policy to address such situations. This refund policy is designed to protect the rights of both our guests and our business, providing clarity and fairness in all refund-related matters.

1. Eligibility for Refunds

In order to be eligible for a refund, guests must meet the following criteria:

1.1 Cancellation within the Stipulated Timeframe

Guests must cancel their reservation within the specified cancellation period, which is typically mentioned during the booking process. Failure to cancel within this timeframe may result in forfeiture of the refund.

1.2 Valid Reasons for Refund

Refunds will be considered in cases of:

• Medical emergencies or illness preventing travel
• Unforeseen events beyond the guest’s control
• Natural disasters or severe weather conditions affecting the resort or the guest’s ability to reach the resort
• Resort’s inability to fulfill the reservation due to unforeseen circumstances

2. Refund Process

To request a refund, guests must follow the process outlined below:

2.1 Contacting our Customer Support

Guests should contact our dedicated customer support team via phone or email to initiate the refund process. They will guide guests through the necessary steps and provide any additional information required.

2.2 Providing Relevant Information

Guests will need to provide the following details when requesting a refund:

• Full name
• Reservation details (booking ID, dates, etc.)
• Reason for cancellation
• Any supporting documents, such as medical certificates or proof of unforeseen events

2.3 Refund Evaluation

Once the refund request is received, our team will carefully evaluate it based on the eligibility criteria mentioned in section 1. If the request is valid, the refund process will proceed.

2.4 Refund Options

Guests will be given the following refund options:

• Full refund to the original payment method
• Credit towards a future stay at our resort
• Partial refund, depending on the circumstances

2.5 Refund Timeline

Refunds will be processed within [X] business days after approval. Please note that the actual refund may take additional time to reflect in the guest’s account, depending on the payment provider or bank.

3. Non-Refundable Items and Services

Certain items and services may be non-refundable. These include:

• Non-refundable deposits for special events or packages
• Non-refundable fees for amenities or activities booked in advance
• Non-refundable charges for early check-out or no-shows

4. Modifying Reservations

In situations where guests wish to modify their reservations rather than cancel, we encourage them to reach out to our customer support team. We will do our best to accommodate any changes based on availability and the terms and conditions of the original reservation.

Conclusion

Our resort’s refund policy is designed to protect the interests of both our guests and our business. We believe in maintaining open communication and providing fair solutions in case of cancellations or unforeseen events.

Thank You

Team Khushboo Resort